Fixing Mistakes

1. Reframe “Mistake”: Hyphenate “MISTAKE” into “MIS-TAKE.” Doesn’t that have a different feeling? Motion picture filming consists of hundreds of “takes” to get a final print. Therefore, a “MIS-TAKE” is not bad

or a failure, but rather just one thing that didn’t work out of a nearly infinite set of possible events.

2. Use mistakes as an opportunity for learning. Most of us want to hide our mistakes; but we may be more willing to share our “MIS-TAKES” and let others learn from

them. An individual, a family, a business: each can benefit by openly recognizing, identifying, and fixing MIS-TAKES, rather than pretending they didn’t happen. In fact, a “MIS-TAKE,” if fixed quickly and in a creative way, can become a wonderful opportunity to turn a dubious “victim” into a delighted partner!

3. Think of mistakes as opportunities to prove yourself. A “MIS-TAKE” becomes an opportunity to create a loyal partner, friend, or customer. For example, in business, studies show that one of the things all customers want is recovery when the organization has made a “MIS-TAKE.” They want

us to apologize sincerely, fix it, and do something extra. With creative thinking, we can dazzle our “customers” (including family

members, and even ourselves) by surprising and delighting them with the way we handle a “MIS-TAKE.” We build loyalty and provide our “customers” with a wonderful story to tell and retell their friends!