FAQs for May 31st Closing
Why is PTOffice closing?
Unfortunately, the cost of hosting and maintaining a website and tools has become too much for practical purposes - especially for PTOs and PTAs. Costs of such sites can reach well over $1,000 and we have found that this option to be no longer feasible for our customers.
What happens after May 31st, 2026?
All servers will be shut down and all data will be permanently removed.
Can I take over/transfer my website?
Your website is built on the WordPress platform. Although you cannot simply 'take it over' you may request access to allow another hosting provider to move it for you. The fundraising, signup, membership and notebook components will not transfer. If you would like us to transfer your site for you, we can do that for a transfer fee. We will only transfer your site to WPMUDEV - a host provider specializing in WordPress sites. Their support is excellent and can help with this entire process. Note that additional tools (add'l costs) will be needed to maintain your current toolset and those tools are subscription based. All transfers MUST BE REQUESTED no later than May 15th and COMPLETED by May 31st.
Note that this will require the purchase of a custom domain which can be made available through WPMUDEV.
What additional costs are there to transfer my site to WPMUDEV?
Additional costs may exist and the below costs cannot be guaranteed as they are subject to your specific needs. Below is a list of the tools currently used on your existing site (except for signup, fundraising, membership and notebooks):
WPMUDEV - Hosting w/site tools (security, branding and forms) - ~$35-$60/year.
Beaver Builder – Drag and drop page editing tools - $89/year.
AcyMailing – Bulk email sending tool - ~$35/year. Note that an email service provider like Sparkpost may also be required.
PowerPack for Beaver Builder – Add’l editing modules - ~$69/year.
Ultimate Addons Pro for Beaver Builder – Add’l editing tools - $69/year.
Events Calendar Pro – Online calendar tool - $149/year.
Site Transfer Fee - $100
Can I move my fundraisers to PTFundraiser?
Yes. Although images and past orders will not transfer, we can transfer your fundraiser to our dedicated fundraising platform. Please request the move through support@ptoffice.com and we can help facilitate the move for you. All moves must be completed by May 31st, 2026.
What should I do with my existing data? Can I export it?
If you’d like to save your data, we recommend:
- Grabbing screen shots of any/all web pages if you wish to rebuild them in a different system later.
- Exporting all Fundraising Order data (Interested in keeping your fundraiser? We can move it to our PTFundraiser platform for free!)
- Exporting all Signups data
- Creating duplicate forms in tools like Google Forms
- Exporting all Project Notebook data
What if my subscription renews before May 31st?
If your subscription cancels prior to May 31st, 2026, we will continue your service at no charge through May 31st, 2026, so that you may have time to manage the transition.
What if I have a custom domain?
You can keep your custom domain, but you will need to contact you domain provider to manage that. If you purchased your domain and wish to keep it, please contact us to begin the transfer process. Domains cost roughly $25/year. All domain transfers must be completed by May 31st.
Do I need to cancel my subscription?
No. Your subscription will be automatically cancelled for you.
What support options are available?
Support will be limited to email support only at support@ptoffice.com.