White Glove Support
Knowledgeable people. Relentless support.
We're here with you every step of the way!
Thank you so much!
We appreciate everything yall do!
I can't thank you guys enough! You turned a potential disaster into a smooth solution. Bless you!
Impressive support! Your commitment to customer satisfaction is evident in every email. Well done!
I've never experienced such helpful and patient support. Your hand-holding was greatly appreciated! Kudos to your support team!
Exceptional customer service! The support team went above and beyond to get me up and running quickly. Truly impressed!
Love all the ways to reach support! The live online meetings made this so much easier for me!
Thank you for not just just fixing the problem; but taking the time to explain it to me, too! Great customer experience!
Quick response time and effective solutions. Thank you! I'm telling our other district schools now!
Your support team is the backbone of this software. Your expertise and dedication make using this product a pleasure. Thank you for the outstanding service!
The flexibility of your software is crazy! We can't tell you how much we appreciate all your support!
Please express my gratitude to your support team. They were awesome! They helped me stave off a disaster!
I can't believe you answered me at 1 AM!! Thank you so very much!!
You guys should seriously charge for your support. You're basically our best full time volunteer! Ha Ha Ha Thank you!!
I'm not tech-savvy, but your team made me feel like a website pro. LOVE your support!
I've tried numerous website platforms, but this software is the best! It's user-friendly and it has the team to back it up!
Your team really sets you apart from the other tools out there. I still can't believe you answered off-hours on Thanksgiving!
Team setup and management
Jump start your year by setting up your organization for success
WHAT YOU GET
Dedicated one-on-one sessions with a PTOffice expert to maximize your group's impact
Everything you could wish for - speed, accuracy and value.
Our White Glove Support takes all the headaches and uncertainty away that comes along with setting up your online account for the first time.
It's like having a dedicated PTOffice expert guiding you at every turn to make sure everything is exactly as needed when your group goes live!
HOW IT WORKS
A better year starts with proper set up
Our White Glove Support allows your team to maximize their chance for a successful roll-out.
We'll work with you to determine the best way to set up and configure your PTOffice account for your organization's needs. We strive to understand your goals and align our support activities around them.
We'll provide recommendations - like fundraising option - to increase activity and engagement of your members.
From the moment we start - you can be sure you're in the best of hands with PTOffice.
How much does the White Glove Support option cost?
*It's included with every paid subscription!
Not all organizations have the time, technical resources or staff to get a full-service solution like PTOffice up and running in a timely manner.
Our White Glove Support provides peace of mind in knowing your account will be set up quickly - and correctly - and will be ready in time for your launch date.
Frequently asked questions
See answers to the most frequently asked questions about our White Glove Support.
Paid subscription members can reach out to us via:
- Schedule a one-on-one session
- View our Knowledge Base articles
Our one-on-one sessions are scheduled via our online scheduler. Once scheduled, you will receive a receipt email that will include an online meeting link where everyone will meet to share screens and discuss your needs.
We'll help with anything! In fact, not only can we help get you all set up, but we can also provide recommendations depending on the task at hand!
We'd love to show you around our page builder and show you all the tips and tricks of setting up a site. Although we don't provide content for your pages, we're more than happy to teach you how to make it look great!
Of course! Once you receive your online meeting link via email, you can send that link to others you'd like to join as well.