At PTOffice, we don't just drop a website on your lap and let you figure out the rest. We want to see you, and your organization, succeed on every possible level. That's why you don't just receive world class hosting, security, and tools, but also the world's best support!

We're here for you every step of the way - whether it be email, knowledge base articles or one-on-one online support sessions*, we pride ourselves on making your organization the most successful it possibly can be. We consider ourselves part of your team and responsible for your success.

PTOffice uses one of the world's leading server farms to manage all our data securely. Data protection is essential in our line of work and we have multiple levels of protection which we use to keep your information safe and out of harm's way. Our protection comes in multiple waves - protection at the server level (our server farm), protection at the account level (your organization), and protection at the user level (your personal information). PTOffice also has a comprehensive backup system that maintains a site backup file every 24 hours and is in a different location than our main servers.

We understand that taking on a new software tool can be daunting which is why all organizations receive unlimited email support. Although our support hours are Monday - Friday between 8:30am and 5:00pm MST, you'll find that many times one of our PTOffice Crew Members will end up replying to support requests during our off-hours, too. Of course, PTOffice also provides an excellent Knowledge Base that offers tons of useful articles to answer many of the most common questions.

We also offer our exclusive "White Glove Support" support for our Private plans and higher. We provide you with hands on training and support via our scheduling system found within the application itself.

The very simplest way is to have your members visit your website and click the 'Sign Up' button. If you need members imported, simple email us with a copy of your members in a single page CSV file and we'll import them within 48 business hours for you!

Absolutely not. Your privacy and security are extremely important to us. PTOffice will never sell your contact information. If a contact chooses to register to PTOffice, we do add them to our customer email database for potential contact (ie. support requests, etc.), but we would never give anyone else this information.

PTOffice allows you to connect to your very own Stripe payment processor. Once connected, you will be able to accept credit card payments which can increase your sales by over 30%!

PTOffice lets you pick a platform fee that works best for your organization. You can either choose our FREE "Tip Jar" option which allows us to place a small optional "tip jar" within the checkout process or you can choose a flat 7.9% fee to be deducted from the funds raised. PTOffice gives you the freedom to choose whichever plan is best for your situation!

Lots of our customers own their own domain (ie. www.myschoolname.com). For that reason, our Private plan allows you to use any domain you may currently own. For those organizations in need of a domain, PTOffice also offers domains for $25/year. Just let us know what you need!

PTOffice domains come complete with a FREE SSL certificate (security stuff).

PTOffice grows with your organization. You may choose to upgrade or downgrade your account at any time. Any downgrades will be applied as soon as the current subscription term expires.

Note: Downgrades may require additional work to be done to downsize your account to fit any downgraded plans. (ie. Downgrading your site to a lower plan may exceed the lower plan's storage limits). Files may need to be removed prior to a downgrade. We'll work with you to find the best solution.

Yes. In fact, we have the ability to create an entire network of sites for you. Contact us for more details and pricing.

Because PTOffice utilizes a mobile friendly page builder, we do not have a specific mobile app at this time.