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12
  • Report a bug
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Account Settings

7
  • Account Settings: Organization Settings
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  • Account Settings: Update your account main contact
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  • Account Settings: Updating Billing Email Address

Registration

7
  • Report a bug
  • Registration: What the registration process looks like to a member
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Members

10
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  • Importance of a Clean Database
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  • Members: Exporting Contacts
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Messenger

11
  • Report a bug
  • Messenger: Add User to an Email List
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  • Messenger: Why Are Emails Going to Spam?
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Sign Ups

12
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  • Sign Ups: Sign up not appearing on front-end

Project Notebooks

22
  • Report a bug
  • Project Notebooks: Understanding Project Notebooks
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  • Project Notebooks: Approve project administrator requests
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Website

10
  • Website: Web Pages
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  • Website: What is a shortcode?
  • Website: Placing Shortcode
  • Website: Add a Google Calendar to Your Website
  • Understanding Cache – Why Can’t I See My Changes?
  • Website: Set up your DNS to map your domain
  • Troubleshooting: How to fix a 404 page error
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News Articles

6
  • News Articles: Intro
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  • News Articles: Posts Carousel module
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  • News Articles: Posts, Posts Carousel, and Posts Slider modules examples
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Troubleshooting

6
  • Messenger: Why Are Emails Going to Spam?
  • Sign Ups: Sign up not appearing on front-end
  • Troubleshooting: Admin getting “You do not have sufficient permissions” message
  • Troubleshooting: How to fix a 404 page error
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Fundraisers

12
  • Report a bug
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  • Fundraisers: Create your first fundraiser
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  • Fundraisers: Review system emails
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  • Fundraisers: Make a Test Payment
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  • Fundraisers: How to reconcile orders with Stripe
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Stripe

6
  • Stripe: Find my Client ID
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  • Stripe: How to set deposit interval
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  • Home
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  • Troubleshooting
  • Troubleshooting: Admin getting “You do not have sufficient permissions” message

Troubleshooting: Admin getting “You do not have sufficient permissions” message

If your administrator is getting a "You do not have sufficient permissions" message when trying to access the back-end of your account, be sure to check the assigned role of the user in question. Here's how...

  1. Log into your PTOffice account as an administrator that does have access to the backend.
  2. Go to Members > All Members and find the user in question.
  3. Click the "Edit" option when hovering over the user's name.
  4. Scroll down to the Permissions area and be sure only the desired Role has been assigned.
  5. Be sure to uncheck the "Subscriber" role if this user is supposed to have administrative access.
  6. Save the user's profile.

At this point, you can use the "View As" feature to see if it has fixed the issue.

 

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Updated on July 27, 2023
Sign Ups: Sign up not appearing on front-endTroubleshooting: How to fix a 404 page error

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