Fundraisers: Order Status

The following are definitions for the various order status.

Not delivered – An order defaults to ‘Not delivered’ when first placed. You are able to mark an order as ‘Shipped’ if you are tracking shipping status of orders.

Shipped – This is a manually set status. You are able to mark an order as ‘Shipped’ if you are tracking shipping status of orders.

Failed – If an order fails for any reason during the processing process, you will see an order with this status. We recommend contacting the buyer for more details.

Refunded – If a refund request was received and then approved by an administrator, the order will have a status of ‘Refunded’. To protect against insufficient refund funds, we recommend a one month interval deposit schedule!

Reconciled – For those users who wish to reconcile the order against their Stripe account, an order’s status can be marked as ‘Reconciled’ once completed.